WeightWatchers Web Site -- Problems worse than usual?

There seems to be growing discontent with the quality of the product our friends at Weight Watchers are providing on the members-only portion of their web site.

Please understand that I am a big fan -- by and large, I think their product is just great, and has gotten me to a place I never imagined I can be. But of late, we've all had some problems. Most of them revolve around the plan manager, which has been in beta for over a year. However, there have also been a lot of issues with the Palm portion of the service, which is called weight watchers on the go.

Threads commenting on these problems have been deleted by management; scarry.
I guess my biggest problem is that while the problems are, well, a problem, the way Weight Watchers is handling it is even worse. Their customer service offers tech advice which is scripted to teh point of being ridiculous ("clear your browser's cache."). If they've got problems, they should announce them, loud and clear, so we can know how to deal with them.

So much thought and care goes into the WeightWatchers program -- why can't the same care go into the web site and its support?

Week One at Goal

Well, I made it to my goal weight, which is great and I'm very proud. However, it is a bit of an adjustment. The web site told me I should eat 9 more points a day, which is a pant load! But then, I did some research on the weight watcher's web site, and it seems that when you attend meetings they recommend adding only 4 points after reaching goal, so I did that. Next weigh in is Monday, so we'll see what happens.

I have to say the cult has been good to me -- I'm happy with where I am, and thankful for the support I received online.

Is there a role for Twitter?

An interesting web 2.0 site that's the product of the moment is Twitter. It's like Sushi, the Greatful Dead, or skiing: You either like it or you hate it. Basically, you tell it what you're doing, and it posts it to the web, and sends it to everyone who is following you on twitter.

You can follow the movements of geek luminaries like Leo Laporte, or more main stream people like Steven Colbert.

I wonder if it would be interesting if a bunch of people posted what they were eating with their point values and what they thought about it ("Subway 5 points loved it", "Big Mac 20 points not worth it."). I'll start. Check me out here.