There seems to be growing discontent with the quality of the product our friends at Weight Watchers are providing on the members-only portion of their web site.
Please understand that I am a big fan -- by and large, I think their product is just great, and has gotten me to a place I never imagined I can be. But of late, we've all had some problems. Most of them revolve around the plan manager, which has been in beta for over a year. However, there have also been a lot of issues with the Palm portion of the service, which is called weight watchers on the go.
Threads commenting on these problems have been deleted by management; scarry.
I guess my biggest problem is that while the problems are, well, a problem, the way Weight Watchers is handling it is even worse. Their customer service offers tech advice which is scripted to teh point of being ridiculous ("clear your browser's cache."). If they've got problems, they should announce them, loud and clear, so we can know how to deal with them.
So much thought and care goes into the WeightWatchers program -- why can't the same care go into the web site and its support?
3 comments:
Yeah, it kind of comes and goes, but for the most part I'm happy with it.
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Rick
FatBloggers.net
I totally agree!
Great blog by the way!
I finally had to abandon the WW On-line site after about 6 months...some of the people on the boards were great and I loved their recipes and ideas, but it became kinda repetitive after a while. Always had problems with the corporate end of the thing though...they could do much better. I am totally in love with the program, however, and don't see myself ever abandoning that.
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